Return Policy

Product Return Eligibility

Customer’s may return most new, unopened items within 60 days of delivery for a refund. If the product to be returned is a kit, the entire kit must be returned to be eligible for a refund. Special order items, custom sales items, motorization components, motors, or cut to size items (for example chain being cut to a certain number of feet or custom valances) are not eligible to be returned.

Customers are responsible for all return costs. This includes any duties, taxes, and fees for international orders. Refund amounts will be for the cost of the products returned. Any shipping costs paid to are non-refundable, including any sales tax collected.


Return Processing Period

Customer’s should expect to receive refunds for eligible returned items within four weeks of submitting the package to the return shipper. In many cases customers will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Incorrect or Defective Product(s)

If the received item is an incorrect item from what was ordered, or defective item, we will provide a return label for the items to be returned. Proof of defective or an incorrect item will need to be provided via email before new product can be shipped. Incorrect items received or defective items must be reported within 30 days of product delivery to be eligible for correction or replacement. All items to be returned must be returned in the condition they were received. Any alterations to product received may void return eligibility.


Product Color Variation Disclaimer

Due to manufacturer offerings and high volume sales, dye lots will not be guaranteed across product lines. Returns will not be accepted due to variations in dye lot.



We do not process exchanges. If a different item is required, the buyer must return the eligible unwanted item(s) and place a new order for the desired item(s).


Returning an Item

To return an eligible item, please complete the return form below and include it in the returning package along with the item to be returned.

Do not email or fax the form.

Blinds USA – Return Authorization Form